At Crafty Horse, we want you to love your purchase. If you’re not completely satisfied, we’re happy to assist with returns and exchanges under the conditions outlined below.
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of purchase.
- Condition: Items must be unused, in original packaging, and in resaleable condition.
- Non-Returnable Items:
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Personalized or Custom-Made Items: These are final sale unless defective.
- Sale Items: Items marked as sale or clearance are final sale and cannot be refunded or exchanged.
How to Request a Return
To request a return, please follow these steps:
- Contact Us: Email [email protected] with your order number and reason for return.
- Approval: We will review your request and provide return instructions.
- Shipping the Return: Once approved, return the item to the address we will provide to you.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
- Refunds will be issued to the original payment method.
- Please allow up to 10 days for the refund to process after we receive your returned item.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges & Damaged Items
- Exchanges: If you need a different size or product, contact us before returning your item.
- Defective or Damaged Items: If your order arrives damaged, please email us within 7 days with a photo of the issue, and we’ll arrange a replacement or refund.
Contact Information
If you have any questions regarding returns or refunds, please contact us at: [email protected]