Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, and American Express, as well as Afterpay, allowing you to shop now and pay later in interest-free installments.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure prompt shipping. If you need to modify or cancel your order, please contact us immediately at [email protected]. While we will do our best to accommodate your request, changes cannot be guaranteed once an order has been placed.
Shipping & Delivery
Q: How long does it take to process and ship orders?
A: Orders are processed within 1-3 days from our location in Burra, South Australia. Once shipped, estimated delivery times are:
- Australia: 5-10 business days.
- International: Varies by destination country and customs processing.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. International shipping costs are calculated at checkout. Please note that any customs duties or import taxes are the responsibility of the buyer.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive an email with a tracking number and tracking link from Australia Post. If you do not receive this email, please check your spam/junk folder or contact us for assistance.
View more details on our Shipping and Delivery page.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the item is unused, in original packaging, and in resaleable condition. Please note that:
- Gift cards are non-refundable.
- Sale and clearance items are final sale and cannot be returned or exchanged.
For full details, please visit our Returns & Refunds Policy.
Q: How do I initiate a return?
A: Contact us at [email protected] with your order number and reason for return. If your return is approved, we’ll provide further instructions.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping unless the item is defective or incorrect.
Product Care & Maintenance
Q: How do I care for my products?
A: While we don’t yet provide care labels with our products, here’s a general guide on caring for some of our popular items:
- Silver Jewelry: Store in a dry place when not in use. Avoid contact with water, perfumes, and lotions. Clean with a soft cloth and silver polish if tarnishing occurs.
- Wool Plush Toys: Hand wash with cold water and mild detergent. Avoid soaking and do not tumble dry. Gently reshape and air dry.
- Leather-Covered Notebooks: Keep away from excessive moisture. If needed, wipe the leather cover with a dry or slightly damp cloth. Store in a cool, dry place. Treat with leather conditioner when required.
- Wooden Horse Carousel Music Boxes: Dust with a soft cloth. Avoid exposure to direct sunlight or extreme humidity. Handle with care to prevent damage to delicate moving parts.
We plan to publish detailed product care information on our Stable to Style page soon, so stay tuned for more specific guidance!
Membership & Account Information
Q: Do I need an account to place an order?
A: No, you can check out as a guest. You will still receive email communication to track your order.
Q: What is the Mane Members Club?
A: The Mane Members Club is our exclusive membership where you get special discounts, early access to new products, and entry into monthly giveaways. View more information by visiting our Mane Members page.
Q: How do I unsubscribe from the Mane Members Club?
A: You can unsubscribe anytime by clicking the unsubscribe link in any of our emails or by contacting us directly.
Miscellaneous
Q: Do you offer gift wrapping or personalized messages?
A: At this time, we do not offer gift wrapping or personalized messaging.
Q: How can I contact you?
A: You can reach us via email at [email protected] or through our Contact Us page.